Since early 2008, at Headshift, we shifted leading business minds to new ways of thinking about the opportunities social business presented. That was our purpose.
In our earlier days we saw ourselves as pioneers and leaders in the rapidly evolving social economy and its potential impact on business.
Now in 2012, we know that businesses have shifted, acknowledging that the social economy is here to stay. What remains is how to benefit from it and the untapped potential ripple effects.
To acknowledge these effects we changed our name to focus on converting that potential into reality.
We are now the Ripple Effect Group, Asia Pacific.
As social business architects, we will continue to strategically guide companies towards a social business advantage – that is the ripple effect!
Anne Bartlett-Bragg – Managing Director, Asia Pacific
Stephen Bartlett-Bragg – Executive Director, Asia Pacific
Jojo Ayson - Managing Director, Philippines
James Dellow – General Manager Social Business, Asia Pacific
Deb Wiseman – Senior Manager Social Business, Asia Pacific
Jess Erhart – Social Business Consultant, Asia Pacific
Nhung Nguyen- User-experience Designer, Asia Pacific
Iain McDougall – Social Business Consultant, Asia Pacific
Natalie Myers – Marketing Assistant, Asia Pacific
Nicole White – Social Business Associate, Asia Pacific
Jodie Miners – Social Business Associate, Asia Pacific
Christoph Schmaltz - Social Business Associate, Asia Pacific
Collaboration in social media is not a spectator sport.
Anne specialises in the creation of innovative communication networks with social media. Her designs have been award winners: MentorNet was a finalist in the Forrester Groundswell awards in 2008 and won the LearnX Asia Pacific 2010 Best Mentoring Program. Her design for the Institute of Executive Coaching’s learning communities won the LearnX Asia Pacific 2010 award for Best use of Social Learning Tools.
She is a recognised thought leader and keynote speaker at conferences, both in Australia and internationally. Her papers are published in several textbooks and international journals. In addition, Anne is a sought after reviewer of academic journals that specialise in social software and communication technologies.
She uses her research into the communication aspects of social media to provide an informed back drop to understanding how people are using new tools and changing traditional models of communication and business. She constantly challenges organisations to reframe their models of communication, service design, workforce and customer engagement.
Anne has a MEd (Adult Ed), UTS; BEd (Adult Ed), UTS; Dip HRM, Monash University; Dip e-Learning, UTS; Cert IV TAA, and is in the final stages of completing her PhD that has focused on knowledge development using self-publishing technologies such as weblogs.
Anne has worked with Institute of Executive Coaching & Leadership, Government 2.0 Taskforce, CSC Australia, Sydney Water, Queensland Rail, Telstra, Australian Business Women’s Network, Creative Holidays, Philippine Airlines and IAG.
People are the centre of socially optimised businesses, not the technologies.
Stephen has extensive commercial business experience having worked for both Qantas and British Airways in Australia and Europe. He was responsible for all sales and marketing activities for British Airways in Spain, Portugal, Gibraltar and Morocco, before returning to Australia to head up Qantas business development activities.
In 2001 he co-founded and built a global technology business, EB2 International, that he sold to Sabre Inc in Dallas eight years later. That proprietary technology is now being used by major airlines around the world.
Stephen’s current ventures, an internet technology and services business in the Philippines, and Ripple Effect that is now expanding into SE Asia, keeps him firmly focused on the rapidly growing social economy.
Stephen has worked with Cathay Pacific, American Airlines, Australian Department of Defence, Australian Department of Foreign Affairs & Trade, Ansett, Wunderman, Saatchi & Saatchi, Air Baltic, TAP Air Portugal, SN Brussels Airlines, Aero Mexico, EDS, Gulf Air, S7 Airlines, AeroSvit, Jetset.
Social technologies in business are about connectivity, engagement, and collaboration.
Jojo’s expertise lies in the creative execution and the full utilization of technology investments across the enterprise. His talents cut across the internet arena in Digital Marketing and Social Business Strategies.
He has worked with technologies designed to maximize an organization’s productivity and internal collaboration in a practical approach that aligns itself with the company’s business needs and objectives.
Jojo has worked in a diverse collection of industries ranging from education, technology, telecommunications, to airline. He has worked for software giants Microsoft, SAP, and SeaChange International in a broad range of roles ranging from Technical Presales, Marketing, Software Engineering, to Security Strategy. His career began with computer education at the Ateneo de Manila University. He has also worked for diversified conglomerate San Miguel Corporation assigned to the company’s Telco Project and then to Philippine Airlines.
Jojo holds a Master’s Degree in Business Administration from the University of San Francisco with an undergraduate degree from the Ateneo de Manila University.
When he’s not fiddling around with gadgets or muddling in social media, Jojo loves to travel to exotic and awesome destinations.
It’s not not about the technology.
James is an experienced consultant with a deep understanding of both the organisational and technical aspects of social software.
James applies design thinking and a broad knowledge of social media and Web 2.0 technologies to his work. He is also an experienced workshop facilitator, specialising in participatory design and visual thinking.
James has been sought out for comment by the Australian Financial Review and the Fairfax newspapers, on the radio, and appears regularly on Sky News Australia. He has written numerous articles that have appeared in books, journals and publications such as CMS Wire, Image & Data Manager magazine and the International Association for Human Resource Information Management.
He was awarded a Master of Business & Technology (UNSW) in 2005. He is also a past president of the Illawarra ICT cluster association board and a committee member (and former chair) of the NSW KM Forum.
James has worked with a range of blue chip and government companies including AMP, Ausgrid, the Australian Taxation Office, BHP Biliton, Blue Scope Steel, the Department of Immigration and Citizenship, the Government 2.0 Taskforce, ING Australia, Queensland Rail, Rio Tinto, Sydney Water, Telstra and Zurich Financial Services.
Social is about understanding where brand, consumer and platform all find value.
Deb has seven years of experience globally, including time in New York and now back in Sydney with several media, advertising and conversational agencies. She has been responsible for developing new social communications tactics and methodologies for clients across a range of categories.
Her approach values simplicity to deliver solid business results through stronger communication plans and more efficient business strategies that are sustainable and outcome focused.
Deb’s ability to comprehend a business need paired with consumer outlook informs her capability to develop viable recommendations using current trends and technologies. She has guided and managed projects that take businesses in to new territories that incorporate the understanding that company, consumer and platform must come together in a way where all derive value.
Deb has a Bachelor of Science from UNSW, a Diploma in Design and the arduous AWARD School Diploma to shape her strong analytical and creative thinking.
Deb has worked with global and US brands such as PayPal, KMart, Mentos, Panasonic, American Airlines, Kraft, EMI, Audi, Canadian Club and local brands that include SBS and Telstra.
Understanding behaviour in online communities is key for social business.
Jess has a background in online communications and events management and has been creating and implementing social media strategy for organisations the last four years. Her experience centres on the non-profit, youth and technology sectors, including coordinator for social media and online communications for Microsoft Europe and a stint in the NGO sector in Cambodia. Jess has also worked in planning and delivery for large-scale conferences in Asia and the Middle East.
Jess is a former director of AIESEC in Australia responsible for developing and sustaining corporate partnerships. She also served as Chair for AIESEC International’s Global Communications Taskforce, managing a virtual team of 15 volunteers to implement communications strategy for the world’s largest youth-run organisation, spanning over 100 countries and 50,000 members. Through this, Jess has delivered training on communication, external relations and branding to young people in Australia, the Netherlands, Egypt and Jordan.
Jess is a strong systems thinker, details focused and interested in the intersection between social technology conveying a brand’s online presence.
Jess is currently completing her Bachelor’s degree in anthropology and public relations.
Jess has worked with Virgin Australia, Microsoft Europe, AIESEC International, Carpets for Communities and managed conference participation for global firms including Artemesia International, Alcatel-Lucent, Cadbury Schweppes, Deutsche Post DHL, Electrolux, Ingersoll Rand, Pricewaterhouse Coopers, Standard Chartered Bank, Tata Consultancy Services, UBS and Unilever.
Nhung is a designer who’s passionate about solving problems by design thinking. Underpinning her approach to user experience is an intensive research perspective, including ethnographic methods, and visual thinking to fully develop a frame of reference for her design interpretation to projects.
Growing up in Vietnam, Nhung has learned French from a young age, taught herself English, and now she’s on her way to conquer Russian, after a few stints with Spanish, Italian, and Mandarin. Learning foreign languages and living in different countries have helped shaped her creative thinking and empathy.
After her Diploma in Graphic Design and Communication, Nhung has gained a range of experience in designing for the web, mobile as well as physical products from working with Cochlear, Oxfam, Microsoft, Mental Health Association NSW, Boards of Studies, Zurich and Optus.
Nhung is interested in leveraging social media power for creative projects and social causes. Recently, she has successfully raised over $12,000 in a crowdfunding campaign on Pozible for a documentary set in Kyrgyzstan.
Social media, word of mouth powered by technology.
Iain recently graduated with a Bachelor of Business from Monash University in Melbourne with majors in Marketing and International Studies.
He has always been fascinated by developing technologies and inspired by his experience on the Monash International Marketing Study Program to pursue a career in the emerging social business industry after gaining first hand insights into companies such as Arsenal Football Club, L’Oreal, Tribal DDB and Jack Morton.
Iain is passionate about the sports industry and has been directly involved in motorsport through racing go-karts since the age of 12. This has enabled him to gain unique first hand experience of the sports sector coupled with extensive knowledge of the sports business.
Through previous internships in the events marketing industry he has worked with Bank of Melbourne, Schweppes and Cadbury at various events including the Melbourne Food and Wine Festival and the Australian Grand Prix.
Social Media has changed the way we do business.
Natalie hails from Perth WA, and worked in London prior to settling in Sydney. She holds a Bachelors degree in Communications with experience across a diverse range of industries including finance, telecommunications and small business.
Natalie’s organisational skills and outcome oriented approach, combined with her client focus and interpersonal skills, give her a knack for keeping her colleagues and clients smiling. Her past roles include marketing, communications, events and office management.
Natalie is a busy mum with an even busier toddler who balances motherhood with her role at Ripple Effect.
Natalie has worked with a variety of clients in Australia and the UK including: Premiere Global Services, ING Bank London, AOL UK, Coca Cola UK, Royal Bank of Scotland, Commonwealth Bank, Westpac, AMP, The Office Space and News Magazines.
Work together, learn together.
Nicole has spent the last six years specialising in online instructional design within the corporate environment. She believes that the path to more meaningful online learning experiences lies in the social interactions between colleagues – irrespective of location.
Nicole’s approach involves integrating traditional asynchronous online learning – which can be quite isolating on its own, with online social elements to create a more authentic learning experience.
Nicole has a Bachelor of Psychology from UWS, and is a whisker away from completing her Master of Arts (eLearning) at UTS. She has worked with a diverse range of corporate organisations including; Digital Chameleon, IBM, Sanofi, Bankwest, Wesfarmers, Rio Tinto, PWCS, Toyota, ANZ, St. George Bank, RBA, Allianz – and more!
Translating tech talk for business.
Jodie looks at the ‘big picture’ of social businesses and enables organisations to get the most out of their systems.
Her speciality is in collaborating between the user and other technical experts.
Starting with an overview of the business, Jodie analyses systems and software, identifies existing problems, and streamlines inefficient processes. She uses some of the best business management tools available and works one-on-one with her clients to document, understand and use the systems she has tailored to their business.
For over 25 years Jodie’s collaborative approach has increased productivity and profitability for many small to medium-sized businesses around Australia. From creating user-friendly websites to integrating databases and incorporating new business management platforms, Jodie is passionate about finding user-friendly solutions to common business issues.
To be social on the outside, you need to be social on the inside.
Christoph is a business oriented and creative individual with a background in knowledge management and employee collaboration. He is founder and director of thinknext – a next-generation management consultancy based in London.
He works closely with business leaders to assess the potential of social and mobile technology across their entire organisation or particular departments.
Christoph drives business and technology innovation by researching, identifying, piloting and implementing the right solutions. To ensure sustainable success, he champions a user-centric change management approach that focuses on people, processes and technology. He is passionately about what he does.
He studied International Information Management in Germany, which allowed him to combine his passion for intercultural communication, knowledge management and human-computer interaction.
Christoph has worked with PwC, Reynolds Porter Chamberlain LLP, Vodafone, Bertelsmann Foundation, Coca-Cola, Grant Thornton, Freshfields Bruckhaus Deringer LLP, Orrick, Herrington & Sutcliffe LLP, Allianz SE.
Interested in working with us?
See our recruitment page.