As Asia Pacific’s leading social business consultancy, we help organisations make the most of social technologies to engage people and improve business performance.
We create your social and competitive advantage.
Be smart. Get Social. Do Business.
Our practise areas:
We provide companies an understanding of their current challenges and help identify the appropriate social channels to meet their needs. Our thought leadership and experience enables us to develop strategic recommendations that fully integrate across all areas of the business, providing measurable benefits and sustainable work practices. A social strategy engagement is tailored to meed your needs – it can include a review of existing social media assets, recommendations for implementing internal social technologies, or guidelines for changes in work practices.
We use our insight and appreciation of social media user behaviour to inform our design of sustainable engagement tactics. We cut through the current social hype and focus on to meaningful actions to encourage customer interaction. Our stakeholder engagement includes the creation of user personas and customer journeys that represent real people, ensuring that customer engagement builds interactions through new sales and service channels not just “likes”.
We value people over process – we focus on the increasingly mobile and social workforce to provide companies with social layers that enhance existing corporate systems and processes.We help companies dramatically improve communications, innovation and collaboration, driving significant efficiency gains and increased team motivation. Our approach determines new ways of thinking about information and knowledge sharing. Our social layers become platforms for social learning, expertise location, communities of practice and user friendly knowledge bases. We create your social advantage.
We use our social expertise to gather and analyse social data into actionable insights. We provide social landscape audits for industries or competitor analysis. Beyond the broader landscape, we identify trends in behaviours and use these to determine new business opportunities. We value engagement over followers and likes. We understand online credibility and relationships between people rather than influencer scores based on number of followers.
Our visual thinking strategies are based on a combination of design thinking and visual communications. Transforming complex processes into simplified, easy to understand, business artefacts. Our discovery sessions use collaborative facilitation to establish messaging and align tactical and organisational processes. XPLANE then develops customised communication toolsets aimed at reaching your audience and achieving maximum results.
Our workshop offerings
We have packaged our most popular workshops and mentoring programs into a series that can be customised to suit your context and objectives. All of our workshops are designed to help to expand knowledge about social media and social software capabilities, while developing specific outcomes or next steps. Visit the Social Business Workshops series.
Technologies we like to work with
We work with a range of technologies, driven by the needs of the client. We are platform agnostic and will provide independent evaluation and recommendations in each situation. A list of preferred platforms and providers is segmented by practise area here.
We work with like-minded partners who are motivated by and embrace the full potential of the social economy:
XPLANE are the world’s leading information design consultancy. Together we take complex, messy, important ideas and make them easy to understand. xplane.com
A critical part of any online engagement strategy is the ability to understand and map out the relationship between people. Together with Optimice we are able to provide valuable insights that inform business strategy. optimice.com.au
A leading creative advertising agency specialising in communications which don’t over complicate. Together we are able to offer creative solutions that complement social business strategy. bloke.com.au
BRR Media delivers a range of digital media solutions tailored to the evolving communications requirements of leading businesses within Australia and Asia. BRR Media has content distribution agreements with Bloomberg, News Limited, Fairfax Media, IRESS, ASX and Commsec. Working together allows us to provide complete digital solutions to our clients- from strategy through to activation. brrmedia.com