A Wiki Case Study: Replacing a Static Intranet at a Law Firm
A few months ago we announced the release of the Social Networking for the Legal Profession report by the Ark Group, which was written by Headshift’s Lee Bryant and Penny Edwards.
- Mark Gould – Head of KM, Addleshaw Goddard;
- Stephen Perry – Head of Knowledge and Business Development Systems, Freshfields; and
- Sam Dimond – Director of Knowledge, Clifford Chance.
- They had out-of-date content that was difficult to find and complex to maintain;
- The intranet was sucking up time and effort to manage; and
- It was hard to use.
These are pretty common challenges with first generation intranets. Quite naturally, users had become dissatisfied with the intranet and this was reflected in usage rates.
- Previously, the firm had around 40-50 global editors. Now there are around 2000 people contributing to 270 spaces. There are approximately 20,000 pages, with 1200 updates a day. The diverse and regular contributions helps to keep content fresh and up-to-date.
- The platform also links people, ideas and insights, building up a rich network that is beneficial to both firm and individual.
- There has been minimal training (more in the nature of hand-holding) to get people over initial hurdles.
- People’s feedback indicates that they now feel better informed about what’s happening in the firm, about the sectors that they follow and clients that they work with.