Govcamp 2013: Moving the needle

This is a recording of my Moving the needle presentation that was part of the Empower session at GovCamp 2013, held in Canberra on the 6th June. I talk about the importance of service design and social innovation with three examples: the UK Department for Culture, Media & Sport’s WordPress-based intranet, Patchwork, and Patient Opinion.

The slides that go with this video are available on SlideShare: