Our services

As Asia Pacific’s leading digital workplace consultancy, we help organisations make the most of enterprise social technologies to engage people and improve business performance.

We create your social and competitive advantage.

Be smart. Get Digital. Do Business.

Our practise areas:

Digital Strategy

We provide companies an understanding of their current challenges and help identify the appropriate initiatives to meet their needs. Our thought leadership and experience enables us to develop strategic recommendations that fully integrate across all areas of the business, providing measurable benefits and sustainable work practices. A digital strategy engagement is tailored to meed your needs – it can include a review of existing assets, recommendations for implementing collaboration and engagement technologies, or guidelines for changes in work practices.

Customer Engagement

We use our insight and appreciation of social media user behaviour to inform our design of sustainable engagement tactics. We cut through the current social hype and focus on meaningful actions to encourage customer interaction. Our stakeholder engagement includes the creation of authentic user personas and customer journeys that represent real people, ensuring that customer engagement builds interactions through new sales and service channels – not just “likes.”


Workforce Collaboration

We value people over process – we focus on the increasingly mobile and social workforce to provide companies with digital layers that enhance existing corporate systems and processes.We help companies dramatically improve communications, innovation and collaboration, driving significant efficiency gains and increased team motivation. Our approach determines new ways of thinking about information and knowledge sharing. Our digital layers become platforms for engagement, internal communications, social learning, expertise location, communities of practice and user friendly knowledge bases. We create your digital advantage.

Social Intelligence

We use our social expertise to gather and analyse social data into actionable insights. We provide social landscape audits for industries or competitor analysis. Beyond the broader landscape, we identify trends in behaviours and use these to determine new business opportunities. We value engagement over followers and likes. We understand online credibility and relationships between people rather than influencer scores based on number of followers.

Visual Thinking

Our visual thinking strategies are based on a combination of design thinking and visual communications. Transforming complex processes into simplified, easy to understand, business artefacts. Our discovery sessions use collaborative facilitation to establish messaging and align tactical and organisational processes. XPLANE then develops customised communication toolsets aimed at reaching your audience and achieving maximum results.

Our workshop offerings

We have packaged our most popular workshops and mentoring programs into a series that can be customised to suit your context and objectives. All of our workshops are designed to expand knowledge about digital capabilities, while developing specific outcomes or next steps. Visit the Social Business Workshops series.

Technologies we like to work with

We work with a range of technologies, driven by the needs of the client. We are platform agnostic and will provide independent evaluation and recommendations in each situation. A list of preferred platforms and providers is segmented by practise area here.

Our Partners

We work with like-minded partners who are motivated by and embrace the full potential of the digital economy:

 

Optimice

A critical part of any online engagement strategy is the ability to understand and map out the relationship between people. Together with Optimice we are able to provide valuable insights that inform business strategy. optimice.com.au

SWOOP Analytics

By analysing data from a variety of sources (including Yammer), SWOOP provides employees and management with unique insights to make informed and evidence-based decisions about collaboration and the health of your social networks. swoopanalytics.com