Technologies we like to work with

Ripple Effect Group works with the leading social media solutions for brand engagement, workforce collaboration and social intelligence. We can assist with:

  • Technology selection and review
  • Implementation and adoption support, including community management
  • Customisation and development

Customer engagement and social intelligence

Customer engagement and social intelligence solutions are a set of tools designed to provide either a channel for online engagement with the general public, customers and business partners or to help manage that engagement, including social customer service.

We work with popular consumer and professional social networks, such as Facebook, Twitter, Yammer, Google+, LinkedIn, Pinterest, etc.

The following are a sample of the brand engagement and social intelligence solutions for business that we work with:

  • Elgg
  • Drupal
  • Hootsuite
  • Jive Software
  • Netvibes
  • Salesforce Marketing Cloud (Radian6)
  • SM2
  • WordPress

For social intelligence solutions such as Netvibes, Radian6 and SM2 we can also assist with reporting and research.

Workforce collaboration

Workforce collaboration includes a range of Enterprise 2.0 solutions that are often described as enterprise social networks, knowledge management, social intranets and wikis.

The following are a sample of the wide selection of workforce collaboration platforms we work with:

  • Atlassian Confluence, HipChat & JIRA
  • Drupal Commons
  • Elgg
  • Google Apps for Work with Google+
  • IBM Connections (including IBM Smart Cloud)
  • Interact Intranet
  • Jive Software
  • Microsoft Office 365
  • Microsoft SharePoint with Sitrion
  • Microsoft Yammer (including SWOOP Analytics)
  • Salesforce Chatter
  • SAP Jam
  • Socialtext
  • Thought Farmer
  • TIBCO tibbr
  • VMWare Socialcast

We can work with and provide advice on solutions that are hosted on premises or in the cloud.

Ask us about our Head Start consulting packages and vendor Showcase sessions.