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Our Company
Since early 2008, as Headshift, we aimed to shift leading business minds to new ways of thinking about the opportunities social technologies presented. That was our purpose. In our earlier days we saw ourselves as pioneers and leaders in the rapidly evolving social economy and its potential impact on business.
Now we know that businesses have shifted, acknowledging that the digital economy is here to stay. What remains is how to benefit from it and the untapped potential ripple effects.
To acknowledge these effects we changed our name in 2012 to focus on converting that potential into reality. We are now the Ripple Effect Group, Asia Pacific.
As digital workplace designers, we will continue to strategically guide companies towards a digital advantage – that is the ripple effect!
Our People
Anne Bartlett-Bragg – Managing Director
Anne is the Founder and Managing Director of Ripple Effect Group Asia Pacific. She specialises in the creation of innovative communication and learning networks with social technologies where her designs have been winning awards since 2006.
She is also a founding member and part of the steering committee for the Digital Disruption Research Group at Sydney University Business School. She is a keynote speaker at conferences, both in Australia and internationally, appearing in the APAC Top 10 eLearning Movers & Shakers since 2014. Her papers are published in several textbooks and international journals. In addition, Anne is a sought after reviewer of academic journals that specialise in enterprise social and communication technologies.
She uses her research into the communication aspects of social networks to provide an informed backdrop to understanding how people are using new tools and changing traditional models of communication. She constantly challenges organisations to reframe their models of communication, service design, and workforce engagement.
Her current research is investigating the digital capabilities in the future digital workplace and the intersection between people and technology.
Anne’s qualifications include a PhD which explored the experiences of developing social networks through self-publishing technologies such as blogs; a MEd (Adult Ed), UTS; BEd (Adult Ed), UTS; Dip HRM, Monash University; Dip e-Learning, UTS; Cert IV TAA. She is also a Fellow with the Australian Institute of Training & Development.
Anne has worked with Institute of Executive Coaching & Leadership, Royal Australasian College of Physicians, Government 2.0 Taskforce, Australia Post, Cochlear, Foxtel, SEEK, CSC Australia, Sydney Water, Queensland Rail, Telstra, Victorian Deaf Education Institute, National Judicial College of Australia, Australian Business Women’s Network, Creative Holidays, Philippine Airlines and IAG.
Her award winning designs include: MentorNet was a finalist in the Forrester Groundswell awards in 2008 and won the LearnX Asia Pacific 2010 Best Mentoring Program. Her design for the Institute of Executive Coaching’s learning communities won the LearnX Asia Pacific 2010 award for Best use of Social Learning Tools. Most recently in 2017, together with the Institute of Executive Coaching and Learning they won the Australian Institute of Training and Development national award for Best Social/Collaborative Learning award and Highly Commended for Best Blended Learning Solution for the IECL Academy powered by Jive!
Stephen Bartlett-Bragg – Executive Director
Stephen has extensive commercial business experience having worked for both Qantas and British Airways in Australia and Europe. He was responsible for all sales and marketing activities for British Airways in Spain, Portugal, Gibraltar and Morocco, before returning to Australia to head up Qantas business development activities.
In 2000 he co-founded and built a global technology business, EB2 International, that was acquired by Sabre Inc, Dallas in 2008. That proprietary technology continues to power major airlines around the world.
Stephen’s other ventures include an airline digital technology and services business based in Hong Kong and Barcelona.
Jakkii Musgrave – Senior Consultant
A human-centred designer, Jakkii has extensive experience in the digital workplace, with particular focus on user experience research and design, change management, community management, engagement, and connecting people and technology. Skilled in design thinking, she has a particular interest in collaboration and engagement, and in ensuring a user-focus in the digital workplace and online communities more broadly.
Jakkii’s professional experience includes organisations such as Australia Post, nbn, Cochlear, Foxtel, RACP, RACGP, Scentre Group and DIBP, alongside other organisations across a broad variety of industries in the public and private sectors, ranging from blue chip multinationals to SMBs. Much of her work focuses on providing strategic direction and advice on the digital workplace, community management and engagement, conducting user research and landscape assessments to underpin recommendations, and developing user experience artefacts such as authentic personas and user journeys. She also holds an interest in social learning, and has worked with clients such as IECL and Suncorp on social learning projects.
Prior to joining Ripple Effect Group, Jakkii worked as a community manager in both internal and external communities, providing strategic direction for community growth and engagement in employee, fan, and customer communities at government, blue chip and startup organisations in both Australia and Canada.
An experienced speaker and facilitator, Jakkii has presented at a number of conferences including Swarm, Enterprise Collaboration TechFest, and Future of Work. She has presented at the University of Melbourne, and at a number of organisations’ staff development days – including BT Financial and 12WBT – on topics such as community management, Yammer, and personal branding. She also writes on a range of topics for the Ripple Effect Group blog, and has been published on Working Out Loud in the Australian Institute of Training and Development’s magazine.
Christoph Schmaltz – Customer Success Manager
Christoph has a background in knowledge management and employee collaboration, and is founder and director of thinknext – a next-generation management consultancy based in Europe.
He works closely with business leaders to assess the potential of social and mobile technology across their entire organisation or particular departments. Christoph drives business and technology innovation by researching, identifying, piloting and implementing the right solutions. To ensure sustainable success, he champions a user-centric change management approach that focuses on people, processes and technology.
Christoph studied International Information Management in Germany, which allowed him to combine his passion for intercultural communication, knowledge management and human-computer interaction. His professional experience includes PwC, Reynolds Porter Chamberlain LLP, Vodafone, Bertelsmann Foundation, Coca-Cola, Grant Thornton, Freshfields Bruckhaus Deringer LLP, Orrick, Herrington & Sutcliffe LLP, Allianz.
Emilio Simbillo – Associate
Emilio has focused on social media and digital marketing over the last five years, with a combined marketing, communications and PR experience of over a decade in Australia covering digital and traditional channels gained from both agency and client side.
Before joining Ripple Effect, Emilio had a stint as the Community Manager at the Sydney branch of leading word-of-mouth (WOM) marketing agency 1000heads, where he managed the social media presences of Optus Business and BUPA Australia. He was also Senior Account Manager at agency Ogilvy & Mather Sydney, where he managed integrated marketing campaigns for Australia’s leading corporates such as Commonwealth Bank, Holden, Australia Post, Disney, Telstra and Lebara. Emilio possesses strong copywriting, project/ campaign management and research skills, and has extensive marketing, communication and PR training, as well as media and industry contacts. He holds a postgraduate degree in Communication and Media from the University of Sydney.
Nicole White – Associate
Nicole has spent the last decade specialising in online instructional design within the corporate environment. She believes that the path to more meaningful online learning experiences lies in the social interactions between colleagues – irrespective of location.
Nicole’s approach involves integrating traditional asynchronous online learning – which can be quite isolating on its own, with online social elements to create a more authentic learning experience.
Nicole has a Bachelor of Psychology from UWS and Master of Arts (eLearning) from UTS. She has worked with a diverse range of corporate organisations including Digital Chameleon, IBM, Sanofi, Bankwest, Wesfarmers, Rio Tinto, PWCS, Toyota, ANZ, St. George Bank, RBA, and Allianz.
Whoopi & Sansa – Digital Wellbeing Consultants
The modern workplace would not be complete without the presence of digital well-being consultants. At the Ripple Effect Group, we have 2 consultants who specialists in this role. Whoopi, (on the right) is the ultimate zen-master – her calm, tranquil nature has an effect on those around her. While Sansa, Whoopi’s niece and apprentice zen-master, adds a level of exuberance that includes yoga poses (upside down dog) and take-away coffee cups.
Whoopi has juggled several roles over her time with Ripple Effect Group including head of meet and greet, head of security and chief well-being officer. A commonly accepted reference to taking a “Whoopi Break” requires her to support anyone who may require her compassion during busy or stressful times.
The Girls were featured in a recent publication on dogs at work – they are seen here reviewing their double page spread.
Whoopi is also an occasional contributor to our Friday Fave blog posts and adds a four-legged perspective to digital initiatives.
In Memorium
Natalie Hardwicke, 1988-2018
In 2018 we lost a valued member of the Ripple Effect Group team, Natalie Hardwicke. As the recipient of the Ripple Effect Group and The University of Sydney Business School joint PhD Scholarship, Nat played a dual role as both a consultant and a researcher. Her work had a considerable impact on us at Ripple Effect Group and continues to influence us in our work and in our personal and professional lives as well. We endeavour to keep Nat’s work alive and support the University of Sydney Business School and Nat’s family in doing so as well.
You can read Nat’s bio below.
Natalie plays a dual role as both a consultant and as a researcher. In 2016, Natalie was awarded the Ripple Effect Group and The University of Sydney Business School joint PhD Scholarship. Based in the discipline of Information Systems, Natalie’s research interest lies at the intersection between employees and technology; digital and otherwise. Her PhD thesis is exploring the juxtaposition of two practices, that of client and consultant, as the two work together to design digital workplace solutions. Natalie has done similar academic research in the past, as her 2015 Master’s thesis from the University of Melbourne explored how Yammer, as an enterprise social networking platform, is changing workplace communication. Natalie also holds a Bachelor of Communication (Honours) and a Bachelor of Science in Psychology from the University of Canberra, as well as certifications in editing and project management.
As a consultant, Natalie’s work has aligned to her research interests, focusing on the human aspects of the design, integration, and ongoing management of enterprise software. This has been in various Government and private sector industries, including the ATO, NBN and local council. Through her private sector work, Natalie has authored two book chapters with Webtrends, Microsoft’s preferred analytics vendor, and she continues to share her expertise via various freelance writing engagements, teaching, and speaking opportunities.