for W3c validation
Friday Faves is our weekly blog series highlighting a few select pieces from the REG team’s reading lists. You can catch up on past Friday Faves on the archive.
The State of Community Management 2020
Jakkii says: The Community Roundtable recently released this year’s report into the State of Community Management (SoCM) for 2020. The report is based on a wide-reaching survey of community professionals across the globe, and captures insights from those working in both internal (employee-facing) and external (customer-facing) communities.
This year’s three key findings are:
- Advanced Communities Create Generative Value
Advanced communities generate outsized returns and return more value to each set of stakeholders than is invested. As these communities age, costs decline and returns increase, creating a self-propelling and generative business model.
- External Communities Elevate the Customer Experience
External communities deliver value throughout the customer experience. External communities improve customer value by providing access to other customers, increasing trust, delivering solutions, and generating new ideas. External communities empower customers and contribute positive brand impact, all while improving profitability.
- Internal Communities Reveal Untapped Potential
Internal communities have vast potential to transform organizations by changing how employees work and learn. The most successful Internal Communities deliver complex business objectives like culture change, communications, brand awareness, and productivity. However, tantalizing indications of potential with Internal Communities are squandered by underinvesting in community management, even though there is more invested per member than in External Communities.
These stand somewhat in contrast to the key findings from 2019, which were:
- Communities Propel Engagement
- Communities Transform Organizations
- Community Leadership is Unevenly Distributed
The SoCM report is one we look forward to every year, and it’s been fascinating to see the changes as community management itself has grown and matured as a profession and as a practice. For more insight into the report you might like to listen to this conversation with Rachel Hoppe, co-founder of The Community Roundtable, and, of course, you can read the report itself (linked below).
Community management is a critical aspect of the digital workplace in which we encourage all our clients to invest. Every organisation is looking for the employees to be as effective as possible and for their digital workplace be as successful as it can be, and having strong community management will help you deliver on these goals. If this is an area you’re unsure about or need more help with, please get in touch to discuss how we can help.
Remote, but not forgotten: Eight ways to build a brilliant online workspace
Jakkii says: This article is a month old now so you may have already come across it, but if not, it’s a worthwhile read. In the piece, Venessa Paech, senior community consultant, sets out eight ways to be thoughtful and intentional in the design of your online workspaces, or digital workplace. She covers stating your purpose and expectations, working out loud, rituals, asynchronous communications, zones, including everyone’s uniqueness, and patience. There are a lot of great tips in there, but the below quote stands out the most for me:
Don’t mistake these reactions for attitude or apathy. Work with your people to understand how they can be comfortable communicating online, and accommodate them wherever you can. Look out for things getting lost in translation. A culture of transparency can help by making respect and compassion the social norm.
It’s so important for us to approach one another with empathy and a desire to understand, rather than to assume the worst about the motivations of people or the reasons behind their behaviour. We do not all think the same, and we certainly don’t all have the same strengths and weaknesses – especially if we’ve built a robust and diverse team that bring a lot of different things to the table! If something’s not working, endeavour to find out why and how you can work together to make it better.
I’d love to hear your thoughts on what’s working well – or not – in your digital workplace! Drop me a line in the comments or on social media (or via email!).
5 cognitive biases in data science – and how to avoid them
Jakkii says: We’ve talked about bias in our Friday Faves many times before, but with the world’s attention focused on racism and racial bias over the past couple of weeks, now is a good time to think again about how we can spot and challenge bias whenever we can. The five cognitive biases in this article are:
- Survivorship bias
- Sunk cost fallacy
- False causality
- Availability bias
- Confirmation bias
You may or may not be familiar with each of these, but even if you are familiar, it’s well worth a refresher and a reminder of what bias can look like – and how we can avoid it.
Around the house
QUARANTINE = NO GYM!! 🏋🏼♂️
((Use Your Kids!!)) 💪🏻 pic.twitter.com/pN666PLw9r
— Arron Crascall (@arron_crascall) March 22, 2020
Unless you live in New Zealand, at least a partial lockdown is probably still in place where you live, so I’ve got a few more things for you to do at home this week for all the time you’re still spending at home during the slow transition to reopening – whatever that looks like in the socially distanced world!
- Learn about why the Golden Gate bridge is singing
- Check out these resources for accountability and actions for Black Lives
- Be mesmerised by these optical illusions created using makeup
- Pick from this list of 101 new skills you can learn, starting today
- Get some tips for growing an edible garden
- Discover 10 ways you can boost your creativity
- Feel better about your clutter with this piece on the end of minimalism
- Find out more about what protests can (and can’t) do
- Go on a journey with this look at lucky charms around the world
So my Dad made good use of his time in lockdown and built a huge laughing Kookaburra. pic.twitter.com/UGVC4dZsCL
— Rafaan (@RafaanDaliri) May 26, 2020
If I mysteriously disappear, this will be why pic.twitter.com/DAV8GgZfC5
— iancanwrite (@iancanwrite) June 7, 2020
Misinformation Friday Five
- Twitter would really like you to read stories before you share them
- Twitter starts aggressively fact-checking tweets linking 5G to COVID-19
- NYU study: Facebook’s content moderation efforts are ‘grossly inadequate’
- Experts warn of new strains of misinformation as COVID-19 seeds conspiracy theories
- ‘Snake oil salesmen’: COVID-19 claims under microscope as disinfectants boom
COVID-19 Friday Five
- Epidemics have often led to discrimination against minorities – this time is no different
- The original SARS virus disappeared – here’s why coronavirus won’t do the same
- New reports of family violence spike in COVID-19 lockdown, study finds
- Workplace cleaners are on the frontline of the coronavirus pandemic. They need enough time to do their job
- This Pride month, celebrations will happen online around the world
Work Friday Five
- The latest workplace design initiative? Neurodiversity
- Why COVID-19 has been a terrible test of working from home
- Preparing for the transition back to office life
- How the new normal will change company culture for good
- A new survey of Australian office workers has found we like working from home – but distractions and maintaining team culture are big concerns
Tech Friday Five
- Meet Hamid Khan, the activist dismantling racist police algorithms
- IBM won’t develop facial recognition tech for mass surveillance anymore
- Reddit names its first black board member, Y Combinator CEO Michael Seibel
- 250 Microsoft employees call on CEO to cancel police contracts and support defunding Seattle PD
- Autonomous cars won’t prevent as many accidents as we’ve been told, study says
Social Media Friday Five
A Nextdoor mod censored a post about our story on mods censoring Black Lives Matter content. A truly validating feedback loop. https://t.co/FuNCax6YUo
— Ryan Mac 🙃 (@RMac18) June 9, 2020
- Inside Nextdoor’s ‘Karen problem’
- Google Docs has become the social media of the resistance
- Facebook groups are falling apart over black lives matter posts while alt-right trolls try to sabotage BLM chatrooms
- When the outraged commenters are your employees
- The Floyd protests show that Twitter is real life, while the protests remind us why social media is worth fixing
Sydney Business Insights – The Future This Week Podcast
This week: protests, free speech and the responsibilities of social media platforms. Sandra Peter (Sydney Business Insights) and Kai Riemer (Digital Disruption Research Group) meet once a week to put their own spin on news that is impacting the future of business in The Future, This Week.
The stories this week
Other stories we bring up