Friday Faves is our weekly blog series highlighting a few select pieces from the REG team’s reading lists. You can catch up on past Friday Faves on the archive

Jakkii says: This week, Gartner published their top strategic technology trends for 2022. Right around this same time last year in our Friday Faves, I shared their list of 2021 tech trends which included ‘Internet of Behaviours’, total experience, privacy-enhancing computation, distributed cloud, anywhere operations, cybersecurity mesh, intelligent composable business, AI engineering and hyperautomation. That’s quite a hefty list! I was curious to see whether any of these would make their way onto the 2022 list, and whether there’d be any trends that seem to have stemmed largely from the impact of covid.

The 2022 trends are:

  1. Generative Artificial Intelligence (AI)

  2. Data fabric

  3. Distributed enterprise

  4. Cloud-Native Platforms (CNPs)

  5. Autonomic systems

  6. Decision Intelligence (DI)

  7. Composable applications

  8. Hyperautomation

  9. Privacy-Enhancing Computation (PEC)

  10. Cybersecurity Mesh

  11. AI engineering

  12. Total Experience (TX)
    Combining customer experience (CX), employee experience (EX), user experience (UX) and multiexperience (MX).

There are a few that have made the list from last year to this year, which honestly isn’t particularly surprising. And there is one big one there that stands out to me as stemming largely from the impact of covid: distributed enterprise.

With the rise in remote and hybrid working patterns, traditional office-centric organizations are evolving into distributed enterprises comprised of geographically dispersed workers.

“This requires CIOs to make major technical and service changes to deliver frictionless work experiences, but there is another side to this coin: the impact on business models,” said Groombridge. “For every organization, from retail to education, their delivery model has to be reconfigured to embrace distributed services. The world didn’t think they’d be trying on clothes in a digital dressing room two years ago.”

What’s interesting to me, even from this quote, is that while “the world” may not have thought they’d be doing things like trying on clothes in a digital dressing room two years ago, you could try on clothes in a digital dressing room two years ago. And that has been one of the most striking impacts of covid: the push towards embracing things – like technologies, digital tools and programs, ways of connecting from afar – that already existed, because suddenly wasn’t a novelty or a nuisance, it was a need. Really the most prime example of this for me is QR Codes, which had little uptake and, at least in my experience, were seen by many as a bit of a joke. But their use for check-in processes at venues flipped the script and now QR Codes are in common use, and not just for checking in to places.

We have obviously seen this play out in many workplaces as well, where whether they wanted to or not, if it was possible for their people to work at home then they had to adapt to distributed workers and the hardware, systems and tools needed to support it. But as we all know, working from home during a lockdown and, in many ways, through a pandemic at all, is more about coping and surviving. As vaccination rates rise and we find ourselves looking towards 2022 and the hope of no more widespread lockdowns, it’s time for businesses to embrace what it really means to work in either a hybrid or fully distributed environment. Organisations need to get purposeful and thoughtful with design of place, work and culture, and ensure their people are equipped not only with a supportive culture and the tools to do their work, but with the digital capabilities they’ll need as well. Want to talk more about that and how we can help? Get in touch!

Read: https://www.gartner.com/en/newsroom/press-releases/2021-10-18-gartner-identifies-the-top-strategic-technology-trends-for-2022

At home

Jakkii says: can you believe there’s only a week left in October?? I can’t get a handle on the passage of time this year, seriously. But I’m looking forward to Christmas and 2022 being a whole lot better than 2021. Surely! In the meantime, as lockdowns lift and restrictions ease, while we’re still staying home more and staying safe and healthy, here are a few more things to read and do from home this week.

Friday Fives

Hybrid workplace and the future of work

Remote work and the digital workplace

Communication, collaboration, engagement, and culture

Community management, moderation and misinformation

Privacy, data and security

Big Tech, tech and regulation

Social media

Extras

This is interesting: Why the WHO approval of the first malaria vaccine is a big deal

Things that make you go hmmm: Codifying humanity: Why robots should fear death as much as we do

Space: Death in space: here’s what would happen to our bodies

Podcast: The story of AI, as told by the people who invented it

Friday playlist: Owen Wilson walking through an art museum

Sydney Business Insights – The Future, This Week podcast

This week: Squid Game, the biggest hit in Netflix history is reshaping the future of movies and television.

Sandra Peter (Sydney Business Insights) and Kai Riemer (Digital Disruption Research Group) meet once a week to put their own spin on news that is impacting the future of business in The Future, This Week.

The stories this week

07:48 – Squid Game, the biggest hit in Netflix history and its implications

Listen: https://sbi.sydney.edu.au/squid-game-and-the-future-of-content-on-the-future-this-week/


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