I wrote this short piece about the relevance of Government 2.0 to service delivery at a local level:

The exciting dimension of Government 2.0 is the impact it can have on communities where Local Government is at the front line, along with other community service agencies and organisations.

Of course, it is at this service delivery end that many people start topoint out the deficiencies of all this technology evangelism. People working directly within disadvantaged communities or who are involved with the delivery of community services want to see tangible examples of how this new technology can actually help them to do their jobs better. For example, what use is Twitter to an elderly person withdementia, or a refugee that can’t read English?

Read the rest on Local Government Focus.

Leave a Reply

Your email address will not be published.

You may also like


6 years ago

Enabled by Design 2014: Designing for accessibility and social inclusion

Over the weekend, James, Nhung and I spent 48 hours immersed in the world of design and disability as participants…

Read more

2 years ago

Aged care technology for the future: Think Big, Start Small, Scale Rapidly

Australia’s age care industry, through the Aged Care Industry Information Technology Council (ACIITC), has called on the government to make…

Read more

9 years ago

The Role of Technology in Government

On Tuesday I presented at the IPAA NSW 2011 State Conference, looking at the role of technology (particularly, social media)…

Read more

9 years ago

My observations from the sidelines: Gov 2.0 Conference

I’ve heard some mixed feedback about the recent CeBIT Government 2.0 conference, which was held in Canberra at the beginning…

Read more