2 weeks ago

REG on the Community Signal Podcast

Source: Community Signal Podcast Last week I had the privilege of joining Patrick O’Keefe on his podcast, Community Signal, to talk about community management. To better describe the episode, here’s the description…

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Mobility squared – innovation based on mobile device capabilities

2 weeks ago

This is another diagram from our enterprise mobile apps report, produced by Ark Group. Smartphones and tablets offer opportunities for designing innovative solutions that go far beyond simply creating a form fitted…

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2 weeks ago

The State of Social Business: The Airline Industry 2012

Further to our series on Social Business, we’ve conducted a landscape review on the Airline Industry. Our review included a cross section of 24 airlines with a large proportion coming from the…

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Intranet Trends in Australia: 2012 is no time to stand still

2 weeks ago

I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my…

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The State of Social Business in Australia 2012

2 weeks ago

To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…

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Sky News Technology Behind Business panel on Knowledge Management

2 weeks ago

Last week I was invited by Nigel Freitas to participate in a panel discussion about Knowledge Management (KM) for Sky News Australia’s Technology Behind Business show. Technology Behind Business examines trends and…

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5 Ways to Disengage your Workforce

2 weeks ago

We’re constantly reading about strategies to enable adoption, effective methods to engage staff, and lots of ways on how to become a social business. So – I figured it was time to address…

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Why should I follow or like you?

2 weeks ago

Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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Using service design to envision socially integrated services and products

2 weeks ago

What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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Making organisations work “beautifully”

2 weeks ago

When people talk about Social Business Design, I find they spend a lot of time focused on the “Social Business” aspect but less on the concept of “Design”. But what do we…

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