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    The State of Social Business in Australia 2012

    6 years ago

    To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…

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    8 years ago

    Working out Loud – Building digital capability

    Working out Loud has been a valuable framework we’ve deployed when working with organisations who are adopting internal collaboration platforms or enterprise social networks (ESNs). Read our recently published articles including background and structures for introductory activities.

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    11 years ago

    A Brief History of Social Intranets

    Are social intranets just hype? A new article on CMSWire this week examines the history of enterprise social software.

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    The State of Mobile Learning in Australia

    12 years ago

    Did you know: Over 52% of Australians have a smartphone? Over 80% use it for purposes other than voice calls or SMS? 60% use their mobile device to access the internet everyday?…

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    12 years ago

    New Report: Measuring the Impact and ROI of Social Media

    “The days of will social media work for us? How do we use it? and Who will do this for us? have gone. Today, any organisation that is client-centric, innovative and competitive considers social media as a part of core business strategy. Social media has become a business necessity. It is being used to communicate, to generate business, […]

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    12 years ago

    Technology Behind Business – Social Customer Service

    This week I was invited to discuss social customers service and dealing with negative comments on Sky News Australia’s Technology Behind Business – you can watch a recording of the segment.

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    12 years ago

    Building the business case for workforce mobile apps

    We have been releasing a series of diagrams (see below) from our roadmap report on mobile apps for business. So far these diagrams have focused on emphasising the importance of understanding the user experience of business users. This time, here is a diagram focused on the business perspective that provides a summary of three important […]

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    12 years ago

    Mobile Workplace 2012 Infographic

    This diagram is from our new report, Designing Mobile Apps: A Roadmap for Businesses, and is shared under a Creative Commons Attribution-Share Alike license. This infographic is also available for download from SlidesShare. Sources Cisco Visual Networking Index: Global Mobile Data Traffic Forecast Update, 2011–2016. Cisco Connected World Technology Report (2011). BYOD gives competitive advantage, say IT managers, BT Plc. 2012 […]

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    12 years ago

    Report on the State of Social Business in the Airline Industry 2012

    In depth analysis of each airline’s social media scope across a bevy of platforms including Facebook, Twitter, YouTube, Pinterest, Instagram, Tumblr, Flickr, LinkedIn, Blogs and Mobile Apps.

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    Recording of Kick-Ass Collaboration Everywhere with Confluence

    12 years ago

    Atlassian have now posted a recording of my Kick-Ass Collaboration Everywhere presentation at the Atlassian Summit: While this presentation focused on Confluence in particular, its worth watching if you are interested in…

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