7 months ago

REG on the Community Signal Podcast

Jakkii joins Patrick O’Keefe on his podcast, Community Signal, to talk community management, privacy & GDPR, use case utopia, and middle managers in the digital workplace.

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The Olympic Movement: Still not getting it

7 months ago

The corporate world has been adapting to technology, re-developing engagement with customers and using the new tools and platforms available to make buying/selling/servicing more interactive, open and human. The International Olympic Committee…

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Image provided under Creative Commons Licensing. http://www.flickr.com/photos/deanmeyers/5431378023/

7 months ago

And this is why no one can find good social media help

God bless the dear girl in her mid 20s, who recently wrote an article entitled “Why Every Social Media Manager Should Be Under 25”. Ridiculous, and probably encouraged by nextgen Journal to fuel a debate at the expense of her future career. Someone under 25 growing up with social media doesn’t have a better inkling because […]

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Mobility squared – innovation based on mobile device capabilities

7 months ago

This is another diagram from our enterprise mobile apps report, produced by Ark Group. Smartphones and tablets offer opportunities for designing innovative solutions that go far beyond simply creating a form fitted…

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The world needs social media training

7 months ago

Every other week we see an athlete, politician, celebrity, employee or even regular punter subject themselves to humiliation and damage of their reputation by social media. Role Person Damage Athlete Gold Coast…

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7 months ago

The State of Social Business: The Airline Industry 2012

Further to our series on Social Business, we’ve conducted a landscape review on the Airline Industry. Our review included a cross section of 24 airlines with a large proportion coming from the Asia Pacific region. The full report includes: In depth analysis of each airline’s social media scope across a bevy of platforms including Facebook, […]

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The Count Down Continues: New Community Management Tools in Facebook

7 months ago

By now we hope that you have your new Facebook Timeline under control or at least a plan to do it by March 30th? (If not, see our Four Must-Do Updates for Your…

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Facebook is changing – is your company’s page ready?

7 months ago

Earlier this month Facebook announced some major changes including Timeline For Brands and Reach Generator, Premium, and Offers. The major changes that will influence your brand page is the Timeline: Storytelling: the Timeline now places a…

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Why should I follow or like you?

7 months ago

Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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Using service design to envision socially integrated services and products

7 months ago

What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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