7 months ago

REG on the Community Signal Podcast

Jakkii joins Patrick O’Keefe on his podcast, Community Signal, to talk community management, privacy & GDPR, use case utopia, and middle managers in the digital workplace.

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The world needs social media training

7 months ago

Every other week we see an athlete, politician, celebrity, employee or even regular punter subject themselves to humiliation and damage of their reputation by social media. Role Person Damage Athlete Gold Coast…

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From slacktivist to activist and where Kony 2012 went wrong

7 months ago

The first phase of Kony 2012 was a huge success. The second phase of the Kony 2012 campaign was a failure. Invisible Children, the organisation behind the cause, had an initial objective to generate awareness of…

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The Count Down Continues: New Community Management Tools in Facebook

7 months ago

By now we hope that you have your new Facebook Timeline under control or at least a plan to do it by March 30th? (If not, see our Four Must-Do Updates for Your…

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Facebook is changing – is your company’s page ready?

7 months ago

Earlier this month Facebook announced some major changes including Timeline For Brands and Reach Generator, Premium, and Offers. The major changes that will influence your brand page is the Timeline: Storytelling: the Timeline now places a…

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Why should I follow or like you?

7 months ago

Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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7 months ago

The real Channel 9 Olympic fail

Looking just at the ratings numbers (and aside from the financial loss), Channel 9 believes it wrapped up its free-to-air coverage of the Olympics in great form. But this viewpoint somewhat contradicts the widely reported negative sentiment seen on social media. One of the focal points for viewer complaints is the Channel 9 Olympics Coverage […]

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Image provided under Creative Commons Licensing. http://www.flickr.com/photos/eldh/5858249526/

7 months ago

Twitter grows up

Much has already been written about Twitter’s early history, including the origins of the 140 character limit (the same as a standard SMS) and how users created features we now take for granted, such as @replies and #hashtags. That is all in the past now, as Twitter is making changes to how it operates in […]

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7 months ago

The Social Media Advantage

Considering the importance of personal relationships and reputation in professional service (at least in those areas yet to be automated), perhaps it should not surprise us that personal branding and relationship management is where the industry is being disrupted. What is the social media advantage?

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Let the transformation of public services begin

7 months ago

Yesterday, Senator Tanner and Ludwig published the Australian federal government’s official response to the Gov 2.0 Taskforce report. The government agreed with the vast majority of recommendations, so I won’t provide a…

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