2 months ago

REG on the Community Signal Podcast

Source: Community Signal Podcast Last week I had the privilege of joining Patrick O’Keefe on his podcast, Community Signal, to talk about community management. To better describe the episode, here’s the description…

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The world needs social media training

2 months ago

Every other week we see an athlete, politician, celebrity, employee or even regular punter subject themselves to humiliation and damage of their reputation by social media. Role Person Damage Athlete Gold Coast…

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From slacktivist to activist and where Kony 2012 went wrong

2 months ago

The first phase of Kony 2012 was a huge success. The second phase of the Kony 2012 campaign was a failure. Invisible Children, the organisation behind the cause, had an initial objective to generate awareness of…

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The Count Down Continues: New Community Management Tools in Facebook

2 months ago

By now we hope that you have your new Facebook Timeline under control or at least a plan to do it by March 30th? (If not, see our Four Must-Do Updates for Your…

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Facebook is changing – is your company’s page ready?

2 months ago

Earlier this month Facebook announced some major changes including Timeline For Brands and Reach Generator, Premium, and Offers. The major changes that will influence your brand page is the Timeline: Storytelling: the Timeline now places a…

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Why should I follow or like you?

2 months ago

Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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2 months ago

The real Channel 9 Olympic fail

Looking just at the ratings numbers (and aside from the financial loss), Channel 9 believes it wrapped up its free-to-air coverage of the Olympics in great form. But this viewpoint somewhat contradicts…

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Image provided under Creative Commons Licensing. http://www.flickr.com/photos/eldh/5858249526/

2 months ago

Twitter grows up

Much has already been written about Twitter’s early history, including the origins of the 140 character limit (the same as a standard SMS) and how users created features we now take for…

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2 months ago

The Social Media Advantage

A few years ago it might have been meaningful to ask if professional services firms in Australia were using social media. A quick scan of Australian firms today shows that at a…

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Let the transformation of public services begin

2 months ago

Yesterday, Senator Tanner and Ludwig published the Australian federal government’s official response to the Gov 2.0 Taskforce report. The government agreed with the vast majority of recommendations, so I won’t provide a…

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