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    Using service design to envision socially integrated services and products

    6 years ago

    What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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    11 years ago

    The next social media challenge for brands

    Personal branding isn’t new, but changes to social media platforms are creating expectations for individuals to build and maintain a personal brand online.

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