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    11 years ago

    #ACMchat on Twitter

    We’re launching a new Twitter chat for Australian, New Zealander & other APAC-region Community Managers on Thursday May 22, 4-5pm AEST.

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    12 years ago

    Technology Behind Business – Social Customer Service

    This week I was invited to discuss social customers service and dealing with negative comments on Sky News Australia’s Technology Behind Business – you can watch a recording of the segment.

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