2 days ago

Friday Faves – What We’re Reading This Week

In our Friday Faves for 18 October 2019, we have reads on why people keep falling for viral hoaxes; hackers used in crowdsourced attempt to find missing people; productivity and the joy of doing things the hard way; building your team’s critical thinking skills; the week in social media; and The Future, This Week.

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7 months ago

Friday Faves – What We’re Reading This Week

In Friday Faves for 8 February 2019, we have reads on crowdsourcing maps to help driverless cars; the hell our e-waste has created; smart bees can learn math; keep your passwords secure; this week in social media; and In Conversation: Women and the future of work.

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7 years ago

Are your customers falling through a social customer service gap?

Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?

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