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    Using service design to envision socially integrated services and products

    7 years ago

    What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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    The Role of Technology in Government

    13 years ago

    On Tuesday I presented at the IPAA NSW 2011 State Conference, looking at the role of technology (particularly, social media) in modern government (my slides). Presenting as part of panel along side…

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