1. more categories

    12 years ago

    Are your customers falling through a social customer service gap?

    Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?

    Read more

    12 years ago

    Technology Behind Business – Social Customer Service

    This week I was invited to discuss social customers service and dealing with negative comments on Sky News Australia’s Technology Behind Business – you can watch a recording of the segment.

    Read more