8 years ago

Are your customers falling through a social customer service gap?

Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?

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9 years ago

Technology Behind Business – Social Customer Service

This week I was invited to discuss social customers service and dealing with negative comments on Sky News Australia’s Technology Behind Business – you can watch a recording of the segment.

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