Back to the basics: Customer service with social media

7 years ago

While sifting through some old papers the other day looking for candidates for the recycle bin, I came across some materials I created for an email customer service workshop back in 2004.…

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Image provided under Creative Commons Licensing. http://www.flickr.com/photos/eldh/5858249526/

7 years ago

Twitter grows up

Much has already been written about Twitter’s early history, including the origins of the 140 character limit (the same as a standard SMS) and how users created features we now take for granted, such as @replies and #hashtags. That is all in the past now, as Twitter is making changes to how it operates in […]

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7 years ago

Do you love working at the intersection of people and technology?

Right now we are looking for self-starters to join our team as consultants.

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7 years ago

The Social Media Advantage

Considering the importance of personal relationships and reputation in professional service (at least in those areas yet to be automated), perhaps it should not surprise us that personal branding and relationship management is where the industry is being disrupted. What is the social media advantage?

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Don’t short change online citizens

7 years ago

If you follow me on Twitter, you will know I’ve been critical at times of the Australian government’s recent efforts to embrace Government 2.0 and more technology-supported participatory approaches. So far I…

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Zen and the Art of Social Media Guideline Maintenance

7 years ago

If you’re reading this, then the chances are you thinking about the need for or even writing social media guidelines. Perhaps you are looking for examples to draft your own policy? Before…

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7 years ago

Friday Faves – What We’re Reading This Week

In Friday Faves for 27 April 2018, we have reads & on the beginner’s bubble, gender bias in Chinese tech, smartphone photography’s effect on memory, healthier screen time, garlic bread from space, inclusive design at Pinterest, and The Future, This Week.

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7 years ago

Friday Faves – What We’re Reading This Week

In Friday Faves for 20 April 2018, we have reads & listens on psychological weapons of mass persuasion, the documentary ‘Do you trust this computer?’, trust and the sharing economy, social media use continues to grow, robots assemble IKEA furniture, the science behind using online communities to change behaviour, and The Future, This Week.

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7 years ago

Friday Faves – What We’re Reading This Week

In Friday Faves for 6 April 2018, we have reads on the impact on your attention from your phone’s presence, farmer views on lab-grown meat, whether esports are sports, the mind-expanding ideas of Andy Clark, apps are getting dumber, and Reddit & the struggle to detoxify the internet.

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7 years ago

Friday Faves – What We’re Reading This Week

In Friday Faves on Thursday for 29 March 2018, we have reads on the importance of systems thinking, singing along at Pub Choir, Police using social media to control the message, April Fools Day has already begun, and what happens when an algorithm cuts your health care?

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