Mobility squared – innovation based on mobile device capabilities

2 weeks ago

This is another diagram from our enterprise mobile apps report, produced by Ark Group. Smartphones and tablets offer opportunities for designing innovative solutions that go far beyond simply creating a form fitted…

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Intranet Trends in Australia: 2012 is no time to stand still

2 weeks ago

I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my…

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The State of Social Business in Australia 2012

2 weeks ago

To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…

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The Count Down Continues: New Community Management Tools in Facebook

2 weeks ago

By now we hope that you have your new Facebook Timeline under control or at least a plan to do it by March 30th? (If not, see our Four Must-Do Updates for Your…

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Did you know about our success in the legal and professional services sector?

2 weeks ago

Did you know that over years Headshift | Dachis Group have been involved with a number of innovative and award winning projects for the legal and professional services sector? For example: We helped…

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Sky News Technology Behind Business panel on Knowledge Management

2 weeks ago

Last week I was invited by Nigel Freitas to participate in a panel discussion about Knowledge Management (KM) for Sky News Australia’s Technology Behind Business show. Technology Behind Business examines trends and…

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Why should I follow or like you?

2 weeks ago

Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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Using service design to envision socially integrated services and products

2 weeks ago

What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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How to get the most from a social media audit

2 weeks ago

As Peter Kim notes, we are in a period of transition where social business is becoming part of business as usual. As this happens, we need to implement practices that are repeatable…

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Back to the basics: Customer service with social media

2 weeks ago

While sifting through some old papers the other day looking for candidates for the recycle bin, I came across some materials I created for an email customer service workshop back in 2004.…

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