5 years ago
This is another diagram from our enterprise mobile apps report, produced by Ark Group. Smartphones and tablets offer opportunities for designing innovative solutions that go far beyond simply creating a form fitted…
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I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my…
Read more5 years ago
To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…
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By now we hope that you have your new Facebook Timeline under control or at least a plan to do it by March 30th? (If not, see our Four Must-Do Updates for Your…
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Did you know that over years Headshift | Dachis Group have been involved with a number of innovative and award winning projects for the legal and professional services sector? For example: We helped…
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Last week I was invited by Nigel Freitas to participate in a panel discussion about Knowledge Management (KM) for Sky News Australia’s Technology Behind Business show. Technology Behind Business examines trends and…
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Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…
Read more5 years ago
What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…
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As Peter Kim notes, we are in a period of transition where social business is becoming part of business as usual. As this happens, we need to implement practices that are repeatable…
Read more5 years ago
While sifting through some old papers the other day looking for candidates for the recycle bin, I came across some materials I created for an email customer service workshop back in 2004.…
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