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    The State of Social Business in Australia 2012

    6 years ago

    To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…

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    Sky News Technology Behind Business panel on Knowledge Management

    6 years ago

    Last week I was invited by Nigel Freitas to participate in a panel discussion about Knowledge Management (KM) for Sky News Australia’s Technology Behind Business show. Technology Behind Business examines trends and…

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    5 Ways to Disengage your Workforce

    6 years ago

    We’re constantly reading about strategies to enable adoption, effective methods to engage staff, and lots of ways on how to become a social business. So – I figured it was time to address…

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    Why should I follow or like you?

    6 years ago

    Even now, some organisations are still making their first tentative steps into online engagement with their customers using social media and through social networks. They are easy to spot – look for…

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    Using service design to envision socially integrated services and products

    6 years ago

    What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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    Making organisations work “beautifully”

    6 years ago

    When people talk about Social Business Design, I find they spend a lot of time focused on the “Social Business” aspect but less on the concept of “Design”. But what do we…

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    Open Leadership and Social Business

    6 years ago

    I’m not a fan of “leader as hero”, which was my initial apprehension when picking up Open Leadership by Charlene Li. The sub-title, How social technology can transform the way you lead, also…

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    6 years ago

    Is SharePoint 2013 good enough to be your enterprise social network?

    When you look at the entire SharePoint 2013 package and the way the new social features habe been integrated, these are actually a significant step forward for SharePoint as an enterprise social platform. But does this mean it is finally ready as an out-of-the-box enterprise social network?

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    6 years ago

    Aged care technology for the future: Think Big, Start Small, Scale Rapidly

    The aged care industry is calling on the government to invest in technology to meet future demand for high quality and accessible care. Social innovation with technology should be part of that strategy.

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    6 years ago

    Digital Disruption in Professional Services update 1

    The wholesale disruption of the sector may not be immediately evident, but there are signs of change coming to professional services.

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