All memes come to an end, and management memes, but this is a time for entrepreneurs and intrapreneurship, not semantic debate.
Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?
I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my perspective,… Continue reading →
Social Business By Design is the definitive management book on how to rethink the modern organization in the social media era. The Connected Company examines what they are doing, why they are doing it, and how it works.
Learn from Dion: What social business is and why it matters; The key tenets to social business success; and Strategy and tactics to apply your own situation.