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    Intranet Trends in Australia: 2012 is no time to stand still

    6 years ago

    I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my…

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    The State of Social Business in Australia 2012

    6 years ago

    To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State…

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    Using service design to envision socially integrated services and products

    6 years ago

    What if the technologies of Web 2.0 and the social networks it has enabled were part of the customer’s full experience of a service or product, rather than simply a channel used…

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    Keeping Social Business Design Real

    6 years ago

    I was watching the Friendface episode of the IT Crowd the other day. At one point, Roy, Jen and Moss are all sitting in the office together but end up talking to each other on…

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    11 years ago

    Are your customers falling through a social customer service gap?

    Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?

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    same same

    12 years ago

    Social Media’s expiry date

    In the peer pressure, “what are my competitors doing” world we live in, we’re saturated with Facebook brand pages which do three things repetitively. (Read More →)

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    12 years ago

    Pathways to Success: Social on the Inside

    Join our webinar on 23rd August, 2012 to discuss what being a socially designed business – on the inside – looks like.

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    Social Business by Design and The Connected Company Book Launches

    12 years ago

    Social Business By Design Social Business By Design is the definitive management book on how to rethink the modern organization in the social media era. Based on their research and work through the…

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    Social Business 101 workshop with Dion Hinchcliffe on Thu 17th May, 2012

    12 years ago

    The social media era has arrived and organisations are looking for ways to grapple with the many implications to their business. Companies are increasingly seeing the benefit and need to approach social…

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    This Social Business (in pictures!)

    12 years ago

    Like many of the zeitgeist of management and technology concepts floating around these days, it can be hard to pin down what they actually mean and perhaps more importantly, if they have…

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