Tag Archive: social business design

Who Moved My Social Business?

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All memes come to an end, and management memes, but this is a time for entrepreneurs and intrapreneurship, not semantic debate.

Are your customers falling through a social customer service gap?

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Social customer service often fails to live up to expectations. But with Australia and Asia home to a large number of active social network users, why are we still delivering a poor customer service experience online?

Social Media’s expiry date

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In the peer pressure, “what are my competitors doing” world we live in, we’re saturated with Facebook brand pages which do three things repetitively. (Read More →)

Pathways to Success: Social on the Inside

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Join our webinar on 23rd August, 2012 to discuss what being a socially designed business – on the inside – looks like.

Intranet Trends in Australia: 2012 is no time to stand still

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I’ve never been much of a futurist, which you might find odd since I spend a lot of time talking about new fangled ideas like ‘social business’ and ‘government 2.0’. From my perspective,… Continue reading

The State of Social Business in Australia 2012

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To help provide some local context to the social business stories explored in the new Social Business by Design book, Dion Hinchcliffe and I have written a paper looking at the State of… Continue reading

Social Business by Design and The Connected Company Book Launches

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Social Business By Design is the definitive management book on how to rethink the modern organization in the social media era. The Connected Company examines what they are doing, why they are doing it, and how it works.

Social Business 101 workshop with Dion Hinchcliffe on Thu 17th May, 2012

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Learn from Dion: What social business is and why it matters; The key tenets to social business success; and Strategy and tactics to apply your own situation.

This Social Business (in pictures!)

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Like many of the zeitgeist of management and technology concepts floating around these days, it can be hard to pin down what they actually mean and perhaps more importantly, if they have any… Continue reading

Dion Hinchcliffe Book Tour – May 2012

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Social Business by Design: Meet internationally recognised business strategist and enterprise architect, Dion Hinchcliffe, between Monday 14th – Friday 18th May.